Business Analyst

Business Analyst (Secondment)

Job Description

Department: Product

Reports To: Senior Business Analyst/Technical Business Analyst/Product Owner

Work Location: Chorley - Hybrid           

Hours of Work: 37.5

Position Type: Full-Time                         

Rate Type: Salary

Grade: 4

SUMMARY

We are an innovative and market-leading software and services company serving clients in the utility sector ranging from new entrants to large existing suppliers, delivering sophisticated software solutions and managed services. Our technology supports both traditional and modern, real-time, smart-energy clients.

The Business Analyst plays a critical role in ensuring our products remain compliant, customer-centric, and technologically sound. You will gather, analyse, and document business and industry requirements, working closely with other members of the Product team along with Engineering and Operations teams throughout the full development lifecycle. You will help shape product design, assist with industry-driven change, and ensure that new functionality delivers value to our customers.

We are offering a temporary opportunity (until the end of 2026) for someone interested in developing their Business Analysis skills within the Product Team. You will support the team through a period of increased workloads and shifting responsibilities while gaining hands-on experience in a key functional area.

We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. But during your initial training period the need to be in office with other team members will be essential.

This is a varied and dynamic role suited to someone who takes pride in high-quality output, is comfortable engaging with a wide range of stakeholders, and can adapt quickly to new challenges.

POSITION RESPONSIBILITES

Core Business Analysis Responsibilities

• Gather, validate, and document business requirements and user needs.
• Produce and maintain user stories, functional and non-functional requirements.
• Work with Product Managers and Product Owners to deliver changes from initiation through design, development, test and release.
• Translate complex business problems into simple, clear, technical requirements.
• Analyse and simplify requirements to make them actionable for development teams.
• Define acceptance criteria and ensure they are understood by developers and testers.
• Liaise closely with engineering, release management, and operational teams throughout the software delivery lifecycle.
• Review testing output, technical documentation, and functional design to ensure alignment with requirements.
• Create and maintain user guides, product documentation and other stakeholder-facing artefacts.

Stakeholder & Cross-Functional Collaboration

• Provide a first-line interface for colleagues, clients, and 3rd parties to clarify requirements.
• Support and facilitate workshops, requirement sessions, and knowledge-sharing meetings.
• Work with internal and external stakeholders to ensure requirements are accurate and consistent and acceptance criteria is complete
• Support project planning by estimating effort and identifying risks or dependencies.
• Professionally demonstrate product features to internal or external users when required.

Continuous Improvement & Product Knowledge

• Identify opportunities for capability or process enhancement within products or teams.
• Track industry changes and assess their impact on our products and processes.
• Maintain up-to-date understanding of relevant regulations, processes, and market changes.
• Support internal teams with interpretation of complex industry or business requirements.

Quality Control & Delivery Assurance

• Monitor progress, identify blockers, and escalate where appropriate.
• Take part in internal change control processes.
• Ensure quality, consistency, and clarity across all BA deliverables.

ABOUT YOU

Essential

• Minimum 2 years’ experience as a Business Analyst (or equivalent analytical role).
• Experience in the energy/utilities sector
• Strong analytical, problem-solving, and documentation skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with both technical and non-technical stakeholders.
• Strong organisational skills, able to prioritise multiple tasks and meet deadlines.
• Ability to work independently and take accountability for deliverables.

Desirable

• Formal BA qualification (BCS, ISEB, CBAP).
• Experience with agile methodologies and tools (Jira, Confluence).
• Experience with process modelling tools (e.g., LucidChart, Visio, Balsamiq Wireframes).
• Understanding of data flows, system integrations, or cloud-based solutions.

We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

• A proactive and quick learner, able to step into projects and add value quickly.
• Confident facilitating meetings and leading requirement sessions.
• Detail-oriented, ensuring accuracy and thoroughness in all requirements and documentation.
• Strong sense of accountability and ownership over tasks and deliverables.
• Collaborative, approachable, and comfortable building relationships across teams.
• Able to communicate clearly and diplomatically, even in challenging situations.
• Excellent analytical skills and the ability to present information, including requirements, in a clear and concise way.
• Excellent written and verbal communication skills, with the ability to produce client-facing documentation with the relevant level of detail and having the ability to communicate with both technical and non-technical stakeholders.
• You will have the ability to work with minimum supervision but will be comfortable to ask for guidance or support.
• Great at building networks and able to call on the right support at the right time.
• Display passion, drive and be committed to delivering high quality solutions.

Able to demonstrate ESGs key values of

• Excellence: be accountable to deliver our best
• Passion: show how much we care each day
• Integrity: do the right thing when no one is looking
• Collaboration: work together to succeed together

• Follow IMS Policies 
• Reporting of Incidents 
• ISO Responsibilities  
• ISO Staff Awareness

*For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/  *