Cloud Support Engineer
Job Description
Department: IT
Reports To: Cloud and Technical Services Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5, Mon - Sat Shift Pattern. Participation in out of hours on-call rota.
Position Type: Full-Time
Rate Type: Salary
Grade: 3
SUMMARY
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in our Private and Public Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. To date, ESG has enabled a significant number of new entrant energy suppliers to enter the industry, and we manage several million customers on behalf of suppliers and metering companies. Clients include a host of well-known energy providers, both UK and overseas based.
We are looking for a proactive Cloud Support Engineer to join our team supporting both traditional datacentre infrastructure and cloud-native, containerised platforms. You will work across private datacentres and public cloud environments, ensuring secure, reliable, and scalable delivery of our SaaS solutions. The role blends operational support, technical project delivery, continuous improvement, and innovative infrastructure engineering.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. During your initial training period the need to be in office full time with other team members will be essential.
POSITION RESPONSIBILITES
- Deploy and configure infrastructure via automation and associated toolkits across Physical Datacentres and Public Cloud platforms
- Apply knowledge of ESG’s product suite to deploy and support customer hosted application environments
- Monitor and maintain infrastructure to identify issues, meet uptime SLAs and resolve operational issues
- System patching, application updates, vulnerability remediation and security hardening across hosted systems
- Manage and maintain virtualised platforms, storage solutions, servers, network devices and associated productivity toolsets
- Support customer systems and resolve incidents in line with agreed SLAs
- Test, validate and document changes to ensure safe and controlled deployments, in line with change management processes
- Contribute to the successful delivery of technical projects by implementing infrastructure changes, supporting new platform deployments and acting as a technical SME for wider cross-team deliveries
- Work closely with vendors, service providers and other external partners to support ESG and its customers
- Prepare clear technical documentation, system build records, project updates and status reports
- Maintain strong understanding of current infrastructure technologies, cloud-native platforms and emerging industry trends
- Contribute to continuous improvement efforts across tooling, automation, process optimisation and platform evolution
POSITION QUALIFICATIONS
- Degree in Computer/IT related discipline
- AWS, Linux or K8s related certifications (desired)
- ITIL (desired)
- Windows Server (MCSA/MCSE/Azure Hybrid)
ABOUT YOU
We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
You will bring a strong blend of hands-on technical experience, problem-solving capability, and a passion for modern infrastructure and cloud-native technologies. You’ll thrive in a role that spans traditional datacentre environments, public cloud platforms and containerised ecosystems. Specifically, you will have:
Technical Experience
- Practical experience with virtualisation technologies such as VMware, Nutanix or equivalent.
- Strong background in Windows and Linux server support, ideally at 2nd-line level or higher.
- Experience deploying and configuring solutions across Private (datacentre) and Public cloud environments such as AWS and Azure.
- Understanding of containerised platforms (e.g., Kubernetes) and how cloud-native applications are deployed and operated.
- Familiarity with automation and Infrastructure-as-Code tools such as Ansible and Terraform.
- Experience working with incident management and ticketing platforms, following SLAs and structured support workflows.
- Exposure to automated monitoring, centralised patching tools and proactive performance/health assessment practices.
- Scripting skills, preferably using PowerShell, to support automation and operational tasks.
- Experience supporting networks, hardware and hosted infrastructure within an MSP or managed environment is advantageous.
Operational Capability
- Ability to identify incident patterns, escalate appropriately and help reduce recurring issues through proactive analysis.
- Strong troubleshooting skills, with the ability to gather information methodically and resolve complex technical issues.
- Experience delivering complex technical projects and acting as a technical SME for input into wider projects.
- Good understanding of ITIL processes and industry best practices relating to change, incident, and problem management.
- High levels of accuracy and attention to detail, particularly in testing, documentation and configuration control.
Collaboration & Communication
- Strong written and verbal communication skills, with the ability to prepare clear technical documentation, change notes and status updates.
- A collaborative mindset, able to work effectively within a cross functional team and contribute to wider technical project deliveries.
- Ability to build and maintain positive working relationships with third party vendors, service providers and internal stakeholders.
Able to demonstrate ESGs key values of -
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
*For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/ *
