IT Support Apprentice
Job Description
Department: Corporate IT
Reports To: IT Service Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary
Grade: 1
SUMMARY
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. However, during your initial training period the need to be in office with other team members will be essential.
You will be allowed 20% of your working week for the duration of your apprenticeship/course to either attend college during term time or use the time working from the office for college studies.
While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
POSITION RESPONSIBILITES
- Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
- Providing assistance to resolve support issues or escalating the call within the relevant team
- Dealing with software issues e.g installation and upgrades
- Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
- Providing basic training over the phone for stakeholders when needed
- Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
- Support Starters, Leavers & Movers within ESG
- Hardware builds
- Check in hardware & deliveries to Corporate IT
- Keep up to date notes on the work completed through the helpdesk
POSITION RESPONSIBILITIES
- 4 x GCSE at A*-D / 9-3 which must include GCSE Maths at A*-C / 9-4 and English at A*-D / 9-3 or equivalent, and a Level 2 Qualification in an IT related field or relevant industry experience
ABOUT YOU
We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
- Good written and verbal communication
- A strong sense of pride and accountability
- Able to manage workload and prioritise
- Able to work as part as a team or individually
- Able to gather relevant information systematically to troubleshoot and resolve issues
- Able to demonstrate ESGs key values of:
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
*For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/ *
