Project Manager
Job Description
Department: Delivery Services
Reports To: Senior Project Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary
Grade: 4
SUMMARY
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
With this role you will be working on our CRM & Billing solution which features a customer-driven proactive roadmap that
introduces innovation for the billing of new digital energy services across the utilities market.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.
Our Project Management Team Vision is for our customers to feel that they are in safe hands and have experienced a smooth delivery, with value for money, and for our business to feel that we deliver change in a controlled, well communicated, and collaborative manner.
Our mission is to have a Project Management Team where:
- Everyone is equally valued and understands their contribution,
- We all feel we're driving forward the best versions of ourselves,
- We feel equipped to do our jobs and understand why it’s important,
- We feel empowered to do our best,
- We utilise best practices with our tools and our processes,
- We put the customer at the heart of what we do,
- We understand the value of continuous improvement and are always questioning 'could we do better?’
The Project Manager is responsible for the on-time, budget, scope and quality delivery of all projects within their remit, and to ensure timely handover of projects to Accounts Management and Operations following rigorously defined project closure.
ESG projects vary in size and complexity according to the solution being implemented, ranging from small projects and work requests to multi-year industry change programmes. The Project Manager is accountable for a wide range of projects from small, medium to large scale projects that sit within a programme’s / sub-portfolio in various phases of the lifecycle from pipeline to post go-live support.
While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
POSITION RESPONSIBILITES
The Project Manager is responsible for:
- Deliver projects within the ESG projects portfolio to the appropriate level of Time/Cost/Quality/Scope with a focus on following the right level of governance relevant to meet company targets.
- Ensure projects are delivered as efficiently and effectively as possible, with a focus on project closure and handover to BAU.
- The delivery of all projects within their remit to agreed targets.
- For engaging with the relevant teams (e.g. sales & account management teams; IT; engineering etc) to ensure successful delivery of committed projects on time, on budget and to the required level of quality, escalating key risks and issues that may prevent this from happening.
- For engaging with the pre-sales teams to ensure projects are correctly handed over and contractual and commercial terms are understood.
- Working with Account Managers and / or Service Delivery Managers to ensure effective customer stakeholder management within projects and to engage them as a point of escalation for client issues.
- Producing regular status reports including financial reporting and tracking
- Identifying, managing and escalating project level risks, issues and dependencies that need close attention and action.
- Promoting the sharing of lessons learned across the Projects team and beyond.
- The creation all relevant project related documentation including Statements of Work (SOWs), Project Initiation Documents (PID’s) etc.
- Responsible for establishing trusted client relationships, working with Account Managers and Service Delivery Managers where necessary, to ensure a holistic, effective, and client-centric customer stakeholder management and communication approach.
- Responsible for building collaborative working relationships at various levels of within the internal ESG organisation, engaging with internal teams (e.g., engineering, operations etc.) to plan a successful delivery of committed projects to meet contractual obligations, whilst supporting them resolve risks and issues that may prevent this from happening.
- Responsible for working in conjunction with the pre-sales, finance, and internal teams to ensure projects are correctly scoped, planned, sized, and costed where required
- Responsible for working in conjunction with the wider Delivery Services Team (Consultants, Application Support and Cloud and Technicians Support) to support a sucessful delivery.
- Responsible for working closely with the Portfolio Support Office (PSO) to ensure standards are understood and adhered to.
- To serve as a member of the Delivery Services Team demonstrating the key values of Excellence, Passion, Integrity, and Collaboration
ABOUT YOU
Experience:
- 2+ years’ experience in commercial IT software projects at a minimum of a Project Management role
- IT software experience in a delivery capacity
- Experience of the full IT software development lifecycle
- Experience of projects into commercial organisations
- Commercial experience of the delivery of projects, with pre-canned products & services
- Experience of direct customer facing stakeholder management roles, interfacing to customer contacts at project level
- Experience of owning and running projects budgets c£200k / c100 man days of work
- Previous experience in the Energy Industry is highly desirable
- IT delivery of end-to-end projects through full SDLC
- End-to-end Project lifecycle planning, implementation and governance including reporting & financial management.
- INT/EXT Stakeholder management & reporting inc. matrix management
- Differing project types, sizes & delivery in differing methodologies
- Management of Project Documentation & Control from Initiation to Closure
- RAID Management
- Team Management & Mentoring
Education:
- Project Management certification (min Foundation, desirable Practitioner) i.e., PRINCE 2, PMI, AMP – PMQ/PPQ
You will be:
- An experienced Project Manager used to running projects at different sizes and scales
- Customer facing
- Commercially aware
- Hard working and dedicated
- Tenacious & self-motivated
- Well organised, thorough
- Committed to a professional attitude at all times
- Knowledgeable in both Agile and Waterfall delivery methodologies
- A completer finisher
- Hands on
- Highly organised
- Able to communicate in a clear and concise way
- Excellent time and task management capability
Able to demonstrate ESGs key values of
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
*For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/ *
